Refund policy
Refund Policy
As all items are pre-owned, we are unable to accept returns based on personal preference. If you have any questions before purchasing, please contact us in advance. A 7-day return policy applies: you may request a return within 7 days of receiving your item.
Eligible for Refund
An item is eligible for a refund only if it is confirmed to be counterfeit after purchase by a qualified authentication authority (proof of authentication required).
Not Eligible for Refund
Returns due to buyer's personal preference (e.g., color or size different than expected, dissatisfaction with feel/fit); damage occurring after the item was received; and sale or final-clearance items.
Return Conditions
To be eligible for a return, the item must be in the same condition as received, unworn or unused, and in its original packaging, along with proof of purchase.
How to Start a Return
To begin a return, contact us at admin@hangerstock.com. If your return is accepted, we will send you instructions on where to send the item. Items returned without first requesting a return will not be accepted.
Wrong Item / Shipping Errors
If you receive the wrong item, please contact us right away so we can evaluate the issue and make it right.
Refund Process
- Contact Us — Within 7 days of receiving your item, contact customer support at admin@hangerstock.com with: where you ordered from, purchase date, purchase amount, and details of the issue (photos recommended).
- Inspection — We typically respond within 2-5 business days. After we authorize the return, please ship the item back to us; refund eligibility is determined after inspection.
- Refund — Once approved, refunds are issued by bank transfer to a designated account or another applicable payment method.
Additional Notes
Return shipping costs are generally the buyer's responsibility (Sprint Tex LLC covers return shipping if the item is confirmed counterfeit). Items must be returned complete with all original accessories (box, warranty card, tags, etc.). Refund processing typically takes 5-10 business days after inspection is complete.
Contact
Questions about returns can be directed to admin@hangerstock.com at any time.